Refund Policy — 'Gurufi Money Back Guarantee'
Introduction
We created two features to guarantee complete satisfaction: "Safe Gurufi Escrow" and "Editor Verification":
- Safe Gurufi Escrow: Gurufi maintains client funds in escrow until the end of the transaction. Funds are not released to the editor until the client has received and reviewed the editor's work and rated the editor for GuruRank.
- Editor Verification: Editor and tutors are verified to come from the Top 20 universities by documentation.
Please carefully read through the following guidelines and send an email to refunds@gurufi.com to submit a claim. Please note that clients must submit claims within 48 hours of the end of the edit or session.
Safe Gurufi Escrow
The "Safe Gurufi Escrow" is a Gurufi exclusive feature that guarantees a stress-free transaction by retaining funds before they are released to the editor. Many editing and tutoring companies ask for non-refundable up-front payments. We don't.
With the "Safe Gurufi Escrow", a client does not pay the editor directly, but instead deposits the funds into an escrow account with Gurufi. This escrow system gives the editor the reassurance that the client has the funds to pay the editor promptly, but the editor does not receive any funds until his or her work is completed to the client's satisfaction and the editor has received a rating for GuruRank.
Upon completion of the editing work, the client has 48 hours to verify receipt of and satisfaction with the deliverable. After 48 hours, the funds are automatically transferred to the editor.
Editor Verification
Gurufi verifies editors by requesting a copy of the editor's or tutor's acceptance letter, registrar letter, transcript or diploma from his/her institution. Those editors have the label "Verified" in their profiles.
Material Misrepresentation
In the event a client is not satisfied, the first recourse is communication between the editor and client. The second recourse is the rating system which will affect the editor's GuruRank. Most disputes can be resolved with communication and ratings. If the client is unsatisfied because of material misrepresentation and feels a refund is in order, please contact the tutor or editor immediately and try to work towards a resolution. However, if there is an irreconcilable dispute due to material misrepresentation such as
- misstating work experience and editing competency
- misstating areas of editing expertise or subjects that can be competently taught
email us at refunds@gurufi.com. Please include as much detailed information as possible, such as the nature of the complaint, and the details of the transaction (such as date, length of tutoring, or word count of essay) and we will work towards a prompt resolution or refund.
Please note that this does not extend to cases where the client is simply disappointed with the outcome of a tutoring session, grade on an edited paper, homework, paper, quiz or exam. Gurufi will ultimately determine material misrepresentation and is not responsible for damages beyond prompt refund of editor fees.
What happens after submitting a claim?
We appreciate your patience and cooperation during the processing period, as we may contact you for additional information. We will contact the tutor and editor to encourage him or her to work directly with you to resolve the problem. Please contact us if you reach a settlement with the tutor or editor while we are processing your claim. If no resolution could be made, you are assured with 100% 'Gurufi Money Back Guarantee' in material misrepresentation cases.
How do I cancel a pending claim?
Parents and Students can contact us to indicate that the transaction has been resolved or simply reply to our initial claim confirmation e-mail. Tutors and editors will need to contact the students and encourage them to email us in order to revoke or cancel a pending claim. If a resolution has been reached after a claim has already been submitted, please contact us.